Terms and Conditions for HyperCopter
  1. The Client must ensure each Package shall not exceed 5.5 kg, and its dimensions shall be within 30cm*30cm*20cm.

  2. A Package may include, but not limited to, spares, stores, personal effects, documents, liquid samples and perishable foodstuff.

  3. For deliveries from vessels to shore, F-drones shall deliver the items to an agreed location (“Drop off Location”) within 1 hour of the agreed delivery time, subject to the nominated vessel’s schedule. For vessel to shore deliveries:

    1. Each Package shall only include bunker samples, documents and/or other items which have received the permission of the Singapore Customs. 

    2. The Client shall provide F-drones the permit or approval granted by Singapore Customs accordingly; 

    3. The Client agrees that any duty or tax that has to be paid for import of item(s) to Singapore shall not be borne by F-drones and the Client indemnifies F-drones from any such duty or tax by Singapore Customs (or any other relevant authority). 

  4. F-drones’ drone deliveries are insured for 3rd party damages, up to SGD 10 million. The Client’s Package is uninsured, unless instructed and at the Client’s cost.

  5. For deliveries between 1000h and 2159h, the Client shall give F-drones no less than 1.5 hours advance notice. 
    For deliveries between 2200h and 0959h, the advance notice required is 6 hours. 

  6. Deliveries are subject to weather conditions. For night deliveries, the Client must ensure that the designated drone landing area on the vessel is well-lighted. 

  7. F-drones reserves the right to use a launch boat to complete the delivery at F-drones’ cost, in the event that a Package cannot be delivered by Drone due to any of the following reasons: 

    1. Weather restrictions; 

    2. Drone limitations or anomalies during flight (e.g. communication interferences); 

    3. Unplanned airspace closures/restrictions.

  8. In the event that a Package cannot be delivered by Drone due to the following reasons, F-drones shall return the Package (if in F-drones’ possession) to the Client as soon as practicable. If requested by the Client, F-drones can use a launch boat to complete the delivery at the Client’s cost which will be billed separately to the Client: 

    1.  Vessel anchored outside F-drones’ permitted operating areas; 

    2.  Drone pilot aborts delivery due to inadequate landing space during a Drone’s approach to the vessel;

    3. Vessel crew, ship owner, charterer or manager declines the delivery by Drone.

  9. The pick-up or drop-off of the Package shall be at F-drones office at 81 Ayer Rajah Crescent #02-68 Singapore 139967, unless pre-agreed for another location.

  10. The Client is responsible for providing the details which F-drones requires to complete the delivery. This may include, but not limited to, the vessel's ETA/ETD, anchorage location, proposed drone landing zone indicated on the vessel’s General Arrangement and contact details of the vessel master/crew.

  11. The Client must ensure that the vessel has at least a 5m x 5m flat area and is unobstructed for drone landing.

  12. Payment shall be made within 30 days from the day the Package is being delivered.

  13. F-drones reserves the right to decline the delivery of a Package if:

    1. No customs declaration is made when required by applicable customs regulations;

    2. The Package contains any of the following goods classified as hazardous, dangerous, prohibited or restricted articles by IATA (International Air Transportation Association), ICAO (International Civil Aviation Organisation) or other relevant organisations (“Dangerous Goods”):

      • Weapons and ammunition;

      • Dangerous goods (as defined by the UN Model Regulations):

      • Wastes, living botanicals, livestock, animals;

      • Counterfeit goods or currency, bullion or other precious metal, human remains, narcotics or prohibited drugs, any item prohibited by the Convention on International Trade in Endangered Species (CITES), or any other illegal or prohibited item(s).;

    3. Contains any other items which F-drones decides at its sole discretion cannot be carried safely or legally.